Across the country – and in fact all over the world – conversations amongst health care leaders are tuned towards this concept of “shift” we talk about so much in Fraser Health. When we talk about the shift, we are talking about moving away from a system that relies heavily on hospitals and towards a system that promotes health and wellness, prevention and management. Refining our use of hospitals and expanding community services are two ways to create a more sustainable system that better supports the health needs of our communities and citizens. Fraser Health is well positioned to make this shift a reality. Our vision Better health. Best in health care. has long stood for our organizational commitment to help people be well, stay well, get well, or manage better and when they are sick or injured, to deliver the very best care we can.
Our executive team members are committed to making decisions and organizing their portfolios to best support our efforts. I’d like to introduce them and let them tell you how they are supporting Fraser Health’s vision of Better health. Best in health care.
Helping our patients, families and public navigate through the health care system is an important part of the process of changing the system. Public education campaigns, social media outreach and working closely to assess the needs of our many important stakeholders helps us help others, including helping people understand how to make good health care decisions, stay well, and how to be a part of their own health care stories.
Naseem Nuraney is our Vice President of Communications and Public Affairs.
When I go home at the end of the day, I think about the thousands of people across our organization who are also heading home to talk about their day with their loved ones. I also think about the number of patients and clients that came through the system that day. What is not lost on me is that no matter if you are working in health care or accessing the system we all respond in the same way. We all need the same things. We need to know what is going on in our environment; we need to know what is expected and what is going to happen next. We would like to have access to information that will either help us in our responsibilities as care providers or as patients knowing what my care journey is going to look like. It’s all communications. Good communications can make an experience a worthy one. Poor communications can lead to confusion and frustration. Like anywhere else, the kind of day you have influences the storylines that follow you home.
Good communication is key to our success – in our relationships with each other, our patients and their families and community partners. We also need to be sure we have ways to celebrate when we are achieving on our goals – publicly and internally. When the public sees our successes, they learn that we are trustworthy and a go-to source for health care information and support. When we celebrate ourselves and one another, we build pride and resilience and we continue to strive for more.
As we support our efforts to move away from a focus on acute hospital care to a more integrated system of primary and community care, we need to help people understand how the system works, how to navigate through it and how to make the best choices possible. Respectful and proactive communications with patients, family, the public and each other often tops the list of ways we feel we can improve a person’s experience with us.
An asset we offer the organization is our ability to tap into the collective voice of colleagues and the public as well. Through conversations we host face-to-face and through media, social media and other regular feedback channels, we hear from you, as well as patients and their families about needs, priorities, or how to access services and what to expect when receiving care from our providers. Seeking input, listening and responding to our best ability is how we show that we care about you and the people we serve. We want to have a healthy work environment as well as a care environment and that is all part of good communications.
Of course, our ability to support the organization is anchored in our relationships with our employees, physicians, volunteers and other close health care partners. Every one of us is an ambassador for Fraser Health and the stories we tell about ourselves and our work are the ways we can build respect, trust and caring relationships with one another.