Written by Bonnie Irving

7 must-have numbers every senior needs on their fridge

21/10/2015 2:03:52 PM | 3 comments |
Marjorie is a lively 80-year-old with a history of rheumatoid arthritis who lives on her own with her pet cat, Molly. Last September she had a stroke, which left her with some speech impairment as well as partial paralysis of her left leg and numbness in her left arm.

Her daughter Sara wondered if Marjorie would need to move to a nursing home where she could get ’round-the-clock nursing care. But Marjorie insisted she wanted to go home to her cat. Her care team knew she would need a lot of help, but they believed Marjorie would be okay as long as she could access the services she needed in the community while she recovered.

They figured Marjorie would be fine on her own with just these seven numbers:

Health information

8-1-1 (

HealthLink BC

Call if you’re feeling unwell or have a minor injury and are unsure about what to do. Or if you just have a health question or need advice about a health issue.  

Here’s what you get with this free service any time of the day or night:
  • Health advice from a nurse
  • Nutrition information from a dietitian
  • Advice about drugs and pills from a pharmacist
  • Where to find health services in your community
  • Translation services

Personal health

YOUR DOCTOR’s # xxx-xxx

Your doctor is your health expert. Call him or her if you have an urgent concern you think needs to be seen to soon. If you don’t have a GP, a walk-in clinic may be a good option so have a number handy for the closest one.

Home health


Fraser Health Service Line
Call this number to find out whether you qualify for home support for personal care, home care nursing, palliative care, day programs for adults or respite services for caregivers.  
  • Trained phone staff will identify your needs and refer you to the services you need
  • Open 7 days/week, 8:30-4:30
  • Confidential, translation services
  • Seniors will pay a fee for some services, based on their income. Services of health care professionals are free.

Mental Health

Fraser Health Crisis Line
604-951-8855 / 1-877-820-7444

Call if there's anything that’s causing you concern, worry or distress, for example suicide thoughts or feelings, mental health problems, addictions, family violence, abuse, relationship conflicts, loss, or just plain loneliness.

Free confidential emotional support, crisis intervention and community resource information 24 hours/day, 7 days/week.

Home help

604-268-1312 (

Better at Home
Call this number to get help with home tasks like housekeeping and transportation to appointments.

Here’s what you might get with this service:
  • Friendly visiting
  • Transportation to appointments
  • Light yard work
  • Minor home repairs
  • Snow shoveling
  • Light housekeeping
  • Grocery shopping (Services vary by community)
  • Seniors pay a fee for some services, based on their income. Some services may be free.

Community Services

2-1-1 (

Call this number if you need a service and aren’t sure what it’s called or where to find it.

Here’s what you get with this free service:
  • One call connects you to an information and referral specialist with numbers for all community, social and government services including Fraser Health’s Public Health offices
  • Available 24 hours/day, 7 days/week
  • Confidential, multilingual
  • Services for Fraser Valley, Metro Vancouver and Squamish-Lillooet Regional Districts, Sunshine Coast

Of course  you know to call 911 for any serious emergency any time of the day or night. An ambulance will arrive with attendants to assess whether you need to be transported to the local Emergency department.

Download English poster to print and share.

Download Punjabi poster to print and share.

Related links:

What 811 can do for you and your family

Home and Community Care: Information about health care services to support you at home and in your community.

This article was originally published in the Healthier You Fall 2015 magazine. Read more stories online.


K. Lau
Must have for security
26/03/2018 6:21:38 PM

Fraser Health Communications
Hi Orest,

Thank you for your comment. We currently have our 7 Numbers for Seniors in English and Punjabi. If you would like to provide us with suggestions on other languages, please email us at

Best regards,
Fraser Health Communications
23/01/2018 1:07:02 PM

could we get this translated into another Language>
23/01/2018 11:33:17 AM

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